Q: Who do I call to report a fallen or dead tree on city property?
A: Always report downed or dead city trees to the Department of Public Services Highway Division at (413) 499-9314. Please leave your name, number, and location of the tree. The Highway Division will send a representative to inspect the tree and determine the immediate needs to ensure public safety.
Q: Who do I call to request streetlight repairs?
A: Please refer all streetlight maintenance requests to Pine Ridge Technologies at 1-844-778-5556. Please have the following information available when requesting streetlight maintenance:
- Problem (e.g., light outage, cycling on and off, light on during day)
- Streetlight pole number (pole number is facing the street at eye level)
- Street address closest to light problem
- Cross street nearest the light problem
- Callers name and phone number (in the event the driver can't find the outage or has questions)
Q: Who do I call to report downed electric lines?
A: Please report downed electric lines to Eversource at 877-659-6326
Q: Who do I call to report a pothole?
A: Always report potholes to the Highway Division at (413) 499-9314. Please be sure to leave the location of the pothole, your name and phone number in case we need additional information from you.
Q: Who do I call with regard to questions about street plowing?
A: Please call the Highway Division at (413) 499-9314. We have an extremely well trained and dedicated staff. The Highway Division maintains 400 lane miles of City streets. They track the weather hour-by-hour from November 1st through the middle of April, and they measure outside temperatures as well as pavement temperatures in the effort to keep our streets free of snow and ice. Working hand in hand with the Police Department and weather spotters, the Highway Division is on the job and ready to provide the public with years of experience and quality results. In an effort to help us help you, during inclement weather, please keep garbage cans off the street, and to avoid having your vehicle towed, please adhere to the off street parking ordnances. This information can also be obtained through our automated voicemail at (413) 499-9314.
Q: Who do I report a dead animal in the road to?
Q: What are the winter parking restrictions?
A: Parking is prohibited on the improved or paved surface of any street during the hours of 11:00 PM through 7:00 AM from December 1st through March 31st.