Department of Public Services


Update on Pittsfield Public Services

Changes and Reduction in Services During COVID-19 Pandemic

The Department of Public Services & Utilities and its employees pride themselves for the continuous and reliable services, which are critical to daily life. Due to the Coronavirus (COVID-19) pandemic, the Department is implementing several precautionary measures to protect the health and safety of essential staff. These actions are intended to mitigate potential exposure to our employees and residents and maintain continuity of operations  

In-person Services Reduced

Office hours are Monday - Friday 8:30 a.m. - 4:00 p.m..

  • In-person payments at department offices on 100 North St
  • In-person permit applications at department offices on 100 North St

The Casella Waste Transfer Station Residential Waste Drop Off

The Casella Waste Transfer Station’s Residential drop off area is temporarily closed.  The City is working on reopening this important area for Residents. 

The Lenox Waste Transfer Facility accepts items from Pittsfield Residents.  You may contact them at 413-637-1101 for details and fee information.


The City’s Bulky Waste Program is available to residents who have their trash and recycling collected on the curbside at their homes.

Snow Removal Operations

The department will continue reliable snow removal and road treatment operations in the event they are needed. 

Customer Service 

Customer service representatives for billing/account inquiries will continue to be available by telephone and email to assist residents. For billing/account questions, residents can contact the Department by telephone at 413-499-9330 or by email at 

Residents should be prepared for possibly longer call response times and should utilize email when possible. Emergencies will be prioritized.  

Right-of-Way Inspections 

The department will continue to conduct right of way inspections with placing an emphasis on emergency work. 

Curbside Trash Collection

Trash collection services have not been impacted by the Coronavirus (COVID-19) pandemic. Collection schedule is currently following pre-established schedule. Any changes to the service will be made publicly available in anticipation.  

Parking Enforcement 

Parking enforcement throughout the city will remain active. Focus will be given to violations that interfere with the safety of all road users, e.g. parking on sidewalks, handicap spaces illegally, fire lanes, fire hydrants, etc. Downtown parking will continue to be regulated with parking meters and users of metered parking spaces must pay the scheduled fee. However, the department will be relaxing parking violations for extended park beyond paid to allow for a 30 minute grace period. 

Stormwater System Maintenance

The department will continue maintaining catch basins clear from debris to mitigate potential flooding during storm events.

Traffic Systems Maintenance

The department will respond to any emergency repairs to traffic signals, traffic signs, streetlights and other traffic control systems. The traffic division also continue to respond to any emergencies involving the removal of trees 

COVID-19 Mitigation Efforts

The Department will continue to update customers on any further changes in services due to COVID-19. Customers may visit

Department of Public Services

The Department of Public Services is responsible for the maintenance and repair of public infrastructure in the City and provides essential services to the 42,000+ citizens of the City of Pittsfield.  The Department, comprised of six divisions, operates on a 24 hour basis with pagers and emergency based night staffing.  The City employs a staff of 42 full-time employees in the Department of Public Services.

The primary areas of responsibility for the Department of Public Services include the operation and maintenance of:

Administration Division

  • Maintains parking permit accounts for municipal parking areas
  • Maintains about 16,000 water and sewer billing accounts
  • Administers the contract for residential curbside trash and recycling collection
  • Administers the contract with Community Eco Power/Pittsfield Resource Recovery Plant
  • Oversees environmental monitoring of City owned closed landfills
  • Issues snow emergencies

Engineering Division

  • Planning, design and construction management of City projects
  • Infrastructure record keeping
  • Permits for water, sewer and storm water connections and repairs, driveways, and water meters
  • Tax maps
  • GIS services for all departments


  • Accepted Streets and Sidewalks
  • City Bridges
  • Snow Removal
  • Stormwater System


  • Municipal Parks and Playgrounds
  • Conservation Properties
  • Public School Grounds


  • Street Utility Trench safety and repair
  • Streetlights and Traffic Signals
  • Public Shade Trees
  • Public Parking and Enforcement


  • City Vehicles and Equipment (excluding Fire and Police)